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Tapiros

Refund Policy

Version refund-2026-10-22

All sales are final

Tapiros licenses are digital products that are delivered the moment payment is confirmed: full-length streaming and MP3 and WAV downloads become available straight away. For that reason, we don't offer refunds once a license has been issued, whether or not any tracks have been downloaded.

Try before you buy

Every track in the catalogue can be previewed free, without an account, before you buy. Our ready-made playlists, the License Terms and the pricing page are all available to read in full before checkout. We encourage you to listen to as much as you like and to email hello@tapiros.com with any questions before you purchase.

When we will make it right

We will always refund or correct a payment when the mistake is ours or the payment system's, for example:

  • you were charged twice for the same order;
  • you were charged but no license was issued and we can't fix it within a reasonable time;
  • the amount charged is different from the price shown at checkout.

Email support@tapiros.com with your order details and we'll sort it out, normally within two business days.

Changing your plan

  • Adding locations: you can add locations at any time and pay only for the days left on your license.
  • Fewer locations: removing a location doesn't reduce the price already paid. You can choose fewer locations when you renew.
  • Renewal: licenses don't renew automatically, so you're never charged again without choosing to.

Your legal rights

Tapiros sells to businesses. If the law where you are gives you rights that can't be excluded, nothing in this policy takes those rights away. When you buy, you agree that the license and downloads are made available immediately, and you acknowledge that, where such a right exists, you lose the right to cancel once delivery has begun.

Payments through Paddle

Our order process is run by our online reseller and Merchant of Record, Paddle.com, who also handles payment-related enquiries and refunds where they apply. You can contact Paddle about a payment through the link in your receipt email or at paddle.net.